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Website FAQ/Online Services FAQ

How can I reset my email/password?

You can reset your email/password by logging into your record through Online Services. If you do not have an email/password set for your record, please contact webmaster@aanp.org.

I cannot login to the Online Services section of the website. Help!

You will need to use an email address and password to login to this section of the website.

If you have a password set, but cannot remember it, please use the Forgotten password tool.

If a secret question/answer is not set for your record, you will need to contact webmaster@aanp.org.   If you do not have an email address and/or password set for your record, please contact webmaster@aanp.org.

I cannot login to the Members Only section of the website. Help!

You will need to use an email address and password to login to this section of the website.

If you have a password set, but cannot remember it, please use the Forgotten password tool.

If a secret question/answer is not set for your record, please contact webmaster@aanp.org.

If you do not have an email address and/or password set for your record, please contact webmaster@aanp.org.  **Please note that AOL browsers are not compatible with the Members Only section of the website. You can use an AOL email address to login, but will need to use a different browser (i.e. Internet Explorer) to access the site.**

How do I update my name?

In response to a rise in identity theft we have increased our security and will need official proof of your name change, either by a copy of a marriage license, copy of a divorce decree or other official memorandum. This information can be faxed to the Membership Services Department at 512-442-6469, mailed to our Administration address or emailed to namechange@aanp.org if it is available in an attachable form.

How do I update my mailing information?

You can update your mailing information by logging into your record via Online Services. You can also update your mailing information by contacting AANP Membership via mail, phone, fax, or email. 

How do I sign up for SmartBrief?

You can sign up for AANP SmartBrief by visiting the sign up site: www.smartbrief.com/aanp and entering in your email information and preferences.

How do I change my preferences for SmartBrief?

Once you begin receiving AANP SmartBrief, there will be a section at the bottom of the SmartBrief email, which you can click on to change any of your preferences.